Shipping policy

Heavy Crown Network Shop Shipping Policy

Order Processing

Many Heavy Crown Network Shop products are made to order. Please allow approximately 2–7 business days for production and order processing before shipment.

Processing times may be longer during product launches, holidays, promotional periods, or other high-volume periods.

Shipping Rates & Delivery Estimates

Shipping rates are calculated at checkout based on the items in your order, shipping destination, and available shipping method.

Once your order has been produced and shipped, estimated delivery times are generally:

U.S. orders: approximately 3–7 business days after shipment
International orders: approximately 7–21 business days after shipment

Delivery estimates are not guaranteed and may vary based on the shipping carrier, destination, weather, holidays, customs processing, and other circumstances outside of our control.

Tracking Information

When tracking is available, you will receive a shipping confirmation email with your tracking information once your order has shipped.

Please allow up to 48 hours for tracking information to update after your shipping confirmation is sent.

Orders With Multiple Items

Because some products may be produced or fulfilled by different facilities, items from the same order may arrive in separate packages and at different times. You will not be charged additional shipping solely because an order is divided into multiple shipments.

Incorrect Shipping Addresses

Customers are responsible for entering a complete and accurate shipping address at checkout.

If you notice an error in your shipping address, please contact us as soon as possible at heavycrownnet@gmail.com.

We cannot guarantee that an address can be changed once an order has entered production or has shipped.

Heavy Crown Network Shop is not responsible for packages delivered to an incorrect address provided by the customer.

Delayed Shipments

Once an order has been transferred to the shipping carrier, delivery is outside of our direct control.

Heavy Crown Network Shop is not responsible for carrier delays caused by circumstances including weather, holidays, service interruptions, customs processing, or other carrier-related issues.

Lost or Missing Packages

If your tracking information shows that your package is still in transit beyond the estimated delivery window, please contact the shipping carrier first for an update.

If additional assistance is needed, contact us at heavycrownnet@gmail.com with your order number.

If a package is marked as delivered but cannot be located, please check with household members, neighbors, your building management, and the shipping carrier before contacting us.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at heavycrownnet@gmail.com and follow the requirements outlined in our Return & Refund Policy.

International Orders

International customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their destination country unless otherwise stated at checkout.

Customs processing may delay delivery.